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Our Legal Terms and Your Rights at boosterjp

boosterjp operates under a clear set of legal terms designed to protect your account, your data, and your transaction history — whether you deposit via DANA, OVO, GoPay…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data protectedGoverned by applicable lawContact us for any legal query
boosterjp Our Legal Terms and Your Rights at boosterjp
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a specific legal question about your account — from data deletion requests to transaction disputes — our compliance and support channels are open around the clock. You can reach a dedicated legal support agent 24 hours a day, seven days a week, and our team in Semarang handles escalated disputes during standard business hours (08:00–17:00 WIB). We aim to acknowledge every formal legal inquiry within 24 hours and provide a substantive response within five business days.

Team online

Live Chat

Access legal support directly from your account dashboard via live chat, available 24/7. An agent will acknowledge your query within minutes and escalate to compliance if needed.

Email — Legal

Send formal requests — including data access, data deletion, or policy dispute — to our dedicated legal email address. We respond within five business days and issue a written acknowledgement within 24 hours.

Account Ticket

Log a policy or compliance ticket directly inside your account portal. Each ticket receives a reference number so you can track progress; escalation to our compliance officer is automatic for data-related requests.

DATA AND ACCOUNT SECURITY

How We Handle Your Data, Cookies, and Account Security

Every measure we take in this section is designed to keep your account verifiable, your data minimal, and your payment history accurate — whether your last transaction was via DANA or QRIS.

Data Retention Policy

We retain your account data for as long as your account remains active, plus a minimum period required by applicable law. Once that period lapses, personal identifiers are deleted from our live systems automatically.

Cookie Use

Our site uses session cookies to keep you logged in, and analytics cookies to improve page performance. You may manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security

We use encrypted connections (TLS) on every page and require two-step verification for withdrawal requests. Your DANA, OVO, GoPay or QRIS wallet details are tokenised and never stored in plain text on our servers.

Right to Access

You may request a full export of the personal data we hold on your account at any time. Submit the request via your account portal or the legal email channel; we fulfil it within 30 days where local law permits.

Right to Correction

If any personal detail we hold is inaccurate — name, registered email, or linked payment method — you may request a correction via the account settings page or by opening a support ticket through the legal channel.

Who to Contact for Changes

Our Data Protection contact handles all formal data requests. You can reach them via the legal email address listed in your account dashboard; all communications receive a written reference number for your records.

Frequently Asked Questions About Our Legal Terms

Below are the questions we receive most often about our legal policies, account rights, and how we handle data. If your question is not covered here, open a ticket from your account portal and our compliance team will respond within five business days.

Access to specific features depends on local law. We assess your region at account registration and communicate any restrictions directly to your registered email. Where local law permits, the full service is available to you.

Yes. Submit a deletion request through your account portal or via our legal email channel. We complete the deletion within 30 days, retaining only the minimum data required by applicable law after your account closes.

Your DANA and OVO wallet credentials are tokenised at the point of entry. We never store them in plain text. All payment data is transmitted over TLS-encrypted connections and access is restricted to authorised compliance staff only.

We publish the updated terms on this page and email your registered address at least seven days before changes take effect. Continuing to use your account after that date constitutes acceptance of the revised terms.

Open a support ticket from your account portal and select the transaction dispute category. Attach the transaction reference number. Our team reviews GoPay and QRIS disputes within three business days and provides a written outcome.

We retain active account data as long as your account remains open, plus any period required by applicable law after closure. Once that retention period ends, personal identifiers are removed from live systems automatically.

Direct formal legal requests — including data access, correction, or deletion — to our Data Protection contact via the legal email address shown in your account dashboard. Every request receives a written acknowledgement within 24 hours.